Terms of Service

1. Agreement to these terms

These Terms of Service ("Terms") are a contract between you and Development Labs, LLC, a New Jersey limited liability company ("Development Labs", "we", "us"), which builds and operates OnOrder. They cover tryonorder.ai, the OnOrder app at app.tryonorder.ai, the OnOrder app for Shopify, our AI agents including Sully, and any related services (together, the "Service").

You accept these Terms when you check the box or click to agree at sign-up, install the Shopify app, or use the Service. If you use the Service for a business, you confirm you have authority to bind that business, and "you" means the business. The Service is for business use by people 18 or older. If you don't agree, don't use the Service.

2. What the Service does

OnOrder gives retailers AI agents for the buying side of the store. Sully, the first agent, reads purchase orders, vendors, products, inventory and sales from the store you connect; tracks supplier orders; drafts and, where you allow it, sends emails to your suppliers; reads supplier replies sent to its address; and tells you what needs a decision.

We may change, add or remove features. Some features are labeled early access, preview or beta; they are offered as they are and may change or end.

3. AI features and their limits

Sully and other OnOrder agents are artificial intelligence. They can be wrong. AI output can be inaccurate, incomplete, out of date or inappropriate for your situation, even when it sounds confident. This includes summaries, dates, quantities, prices, lead times, stock forecasts, rankings and the drafts it writes.

• You are responsible for reviewing AI output before you rely on it, and for the decisions you make with it.
• OnOrder output is not legal, financial, tax or other professional advice. It does not guarantee any supplier's behavior, delivery date, price or stock outcome.
• The Service lets you choose how much an agent does on its own (for example "Ask", "Tell me" or "Quiet"). Actions an agent takes within the settings you choose are treated as actions you authorized. Review those settings and change them at any time.
• Tell us about output that is wrong or harmful at hello@tryonorder.ai. We use reports to improve the Service.

4. Emails and actions on your behalf

You authorize OnOrder to communicate with your suppliers in your store's name, from an address we provide, and to update information in connected systems (such as marking items received in Shopify) as you allow in your settings.

• You are responsible for the content of messages sent on your behalf and for following the laws and supplier agreements that apply to them.
• You can choose to disclose that messages come from an automated assistant. Where the law requires that disclosure, you are responsible for turning it on.
• Only give us supplier contacts you are allowed to share with us and to contact.

5. Accounts, stores and security

You sign in with Google, Shopify or another method we offer. Keep your sign-in secure and tell us right away at hello@tryonorder.ai if you think your account has been compromised. Store owners control who can access their store in OnOrder and are responsible for their team members' use of the Service. Information you give us must be accurate.

6. Shopify and other third-party services

The Service connects to services we don't control, such as Shopify, Google and email providers. Your use of them is governed by their own terms. We are not responsible for them, for their availability, or for data they return. If a connected service changes or ends what it offers, parts of the Service may change or stop working.

7. Your data

You own the data you and your connected store provide ("Customer Data"). You grant us a limited license to host, copy, process and display Customer Data, and to send it to our service providers, only as needed to provide, secure and support the Service and as described in our Privacy Policy.

• We do not sell Customer Data.
• We use AI providers under terms that do not allow them to train their models on your data.
• We may use aggregated, de-identified information (for example, typical supplier lead times across stores) to operate and improve the Service, in a way that does not identify you, your store or your suppliers.
• You confirm you have the rights and permissions needed for us to process Customer Data as described.

8. Plans, trials and billing

Paid plans, prices and usage limits are shown in the Service or the Shopify App Store listing. New stores start with a 14-day free trial. We don't ask for a payment card to start it, and we don't charge you unless you choose a paid plan. When the trial ends, the agents stop working for your store until you choose a plan; you can still sign in and see your data.

• The trial has usage limits: open purchase orders tracked, suppliers, messages you send the agents, and actions the agents take for you (such as emails sent or orders updated). The Service shows your usage against each limit.
• You can choose, change or cancel a paid plan in the Service. Until in-app billing is available, we set up paid plans with a secure payment link we email you; your plan changes once payment is set up, and a cancellation takes effect at the end of the period you've paid for.
• If you install OnOrder through the Shopify App Store, charges are billed through Shopify under Shopify's billing terms.
• Plans may include usage limits. When you reach a limit, we may pause that part of the Service until the next period or an upgrade.
• Fees are in U.S. dollars and exclude taxes unless stated. Except where required by law, fees are non-refundable.
• We will give you at least 30 days' notice of price increases. They apply from your next billing period.

9. Acceptable use

You agree not to, and not to let anyone else:

• use the Service to break the law or anyone's rights, or to send spam, harassment or deceptive messages;
• impersonate anyone, or misrepresent your relationship with a supplier;
• upload malware, probe or break our security, or interfere with the Service or other customers;
• scrape, copy, resell or build a competing product from the Service, or reverse engineer it except where the law allows;
• use the Service in high-risk situations where an error could cause injury or serious harm.

We may suspend access that breaks these rules or puts the Service or others at risk.

10. Our intellectual property and your feedback

We and our licensors own the Service, including its software, agents, designs and the OnOrder and Sully names and characters. These Terms give you a limited, non-exclusive, non-transferable right to use the Service during your subscription. If you send us ideas or feedback, we may use them without obligation to you.

11. Ending the Service

You can stop using the Service and uninstall the Shopify app at any time. We may suspend or end your access if you breach these Terms, if required by law, or if we stop offering the Service (with reasonable notice where we can). When your account or store is closed we will delete or de-identify Customer Data as described in the Privacy Policy, except where the law requires us to keep it. Sections that by their nature should survive (such as payment, ownership, disclaimers, liability limits and disputes) survive.

12. Disclaimers

The Service, including all AI output, is provided "as is" and "as available". To the fullest extent the law allows, Development Labs, LLC disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that the Service or any AI output will be accurate, complete, uninterrupted or error-free.

13. Limitation of liability

To the fullest extent the law allows, Development Labs, LLC will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, sales, inventory, goodwill or data, arising from or related to the Service or any AI output. Our total liability for all claims related to the Service is limited to the greater of the amounts you paid us for the Service in the 12 months before the claim and one hundred U.S. dollars ($100).

14. Indemnity

You will defend and indemnify Development Labs, LLC against third-party claims arising from your Customer Data, messages sent on your behalf within the settings you chose, or your breach of these Terms or the law.

15. Governing law and disputes

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules. The state and federal courts located in New Jersey have exclusive jurisdiction over any dispute arising from these Terms or the Service, and you and we consent to that jurisdiction. Before filing a claim, please contact us at hello@tryonorder.ai so we can try to resolve it informally.

16. Changes to these terms

We may update these Terms. If a change is material we will tell you in the Service or by email and ask you to accept the new version before you continue using the Service. The effective date above shows when they last changed.

17. Contact

Development Labs, LLC, New Jersey, United States. Email hello@tryonorder.ai.